Connect America Hiring for Leave Administrator at Bala-Cynwyd, PA Full Time

PURPOSE:

Under the general supervision of the Human Resources Operations Manager and in the role of Leave Administrator, you will be involved in the daily administration, and development of process and policy for our corporate-wide leave program. Activities include the daily administration of federal and state leaves, short and long-term disability leaves as well as medical (COVID), military, and other personal leaves for our employees in the United States and Canada. This position will also administer the accommodations related to ADA (American Disabilities Act).

OPPORTUNITY:

This is an exciting opportunity to help build our leave administration processes, policies and program in both the United States and Canada. You will be the sole person responsible for the day-to-day administration, and will work with our employees, their manager, payroll, and the Human Resource Business Partners to efficiently process leave claims and communicate with multiple parties on employee leave status.

RESPONSIBILITIES:

• Review, investigate and process leave claims using the telephone and written correspondence with applicable parties (claimant, employee, manager, treating physician, etc.) to gather pertinent data to analyze the claim.
• Adjudicate claims accurately and fairly in accordance with federal, state/ provincial, and local regulations and guidelines with confidentiality.
• Prepare weekly tracker and reporting, complete employer response forms and correspondence to employee, manager, and Human Resources.
• Respond to employee inquiries on leaves and provide appropriate direction and documentation based upon employee’s situation.

SKILLS AND EXPERIENCE:

• Bachelor’s degree and 3 years of experience in Human Resources, benefits or leave administration, or a combination therefore required. Minimum of High School Diploma required.
• Experience working for a small to mid-size employer preferably in a call center, manufacturing, or other company with significant hourly-paid employee population.
• Strong computer skills with ability to use Microsoft Office Outlook and other MS Office suite programs. Ability to manipulate data in Excel required and ability to perform pivot tables preferred. Proficient at working with cloud-based applications and third-party websites.
• Familiarity of US federal and state leave regulations, laws and processes including Family Medical Leave Act (FMLA), American Disabilities Act (ADA), and state (CA, HI, MA, NY, NJ) leave programs, or ability to familiarize and become subject matter expert in these areas.
• Familiarity with Canada and provincial (BC, ON) leave regulations, laws, and processes.
• Demonstrated sense of urgency with an aware of costs and risks involved in inefficiencies.
• Ability to work with third-party vendors independently to determine appropriate claim outcomes.
• Ability to make decisions and navigate and reconcile complex and varying information.
• Strong interpersonal skills with ability to work professionally and effectively with a diverse range of people at varying levels.
• Strong written communication skills with ability to maintain professionalism and pleasant demeanor in challenging situations.
• Strong math skills with ability to perform basic calculations and multi-step formulas with addition/ subtraction, multiplication/ division, and percentiles.
• Strong time management skills with ability to initiate and prioritize regular work duties and projects.
• Detail-oriented, organized and the ability to multi-task.