Cruise Lines International Association Hiring for Sr. Manager, Industry Training at Washington, Washington DC Full Time

Summary

The Senior Manager, Industry Training is responsible for evaluation of industry training programs (cruise lines, hotels, destinations and tourism companies) for CLIA certification elective requirements; management of the University Licensing Program and delivering high-level training of CLIA programs across the industry according to industry trends and relationship management in a fast-paced environment in support of revenue generation and member value proposition.

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.

Industry Training Program Oversight

• Responsible for leading the evaluation of all professional development programs provided by CLIA Global Cruise Lines, Global River Marketing Affiliates, Marketing or Executive Partners and Premier Agencies and assign CLIA elective credits based on our proprietary rubric (more than 40 annually), and report back to program owner.

University Licensing and Industry Training Programs

• Recruit colleges and universities for University Licensing Program (ULP) participation and advise Senior Director, Professional Development & Trade Programs of recommendations for inclusion and programming parameters; and invoice ULP participants with 100% collection to meet revenue target.
• Lead communication with CLIA Global Cruise Lines to identify benefits specifically for CLIA certification graduates; and provide Cruise Line monthly certification graduate lists.

Program Training

• Serve as an elite CLIA trainer of seminars and certificate programs at Cruise360, CLIA live and virtual training events and industry events; and role model best practice content delivery; maintain high survey performance results and complete post trip reports to inform future trainings.
• Inform team consistently to ensure that the standard operating policies and procedures manual that comprises all CLIA Professional Development processes remains current with areas of responsibility at all times.
• Lead CLIA Career Counselor with regular office hours up to 10 hours per week, to assist members with one-on-one consulting on their professional development paths.
• Collaborate with professional development team to inform new and updates to live and online course content that will be added to LMS system.
• Audit and test online courses and live seminars materials for accuracy as required to meet delivery deadlines.
• Field professional development and direct email inquiries, phone calls and voice messages regarding industry training and certification requirements.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

Education and Experience:

• Bachelor’s degree in relevant concentration.
• Six (6)+ years of experience in professional program development and/or training, preferably in an association or trade industry setting.
• Equivalent combination of education and experience.

Qualifications:

• Extensive knowledge of the cruise industry, travel agent and agent sales core competencies.
• Working knowledge of project management in support of program oversight.
• Ability to work successfully as a member of a team and independently with limited supervision.
• Skill in identifying intermediate problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to communicate information and ideas in speaking and writing so others will understand for a wide variety of audiences.
• Skill in public speaking and delivering training content to individuals and groups.
• Skill to manage effective relationships with outside vendors.
• Ability to manage multiple projects while maintaining quality work and meeting deadlines.
• Ability to accurately prepare and maintain records, files, and reports and ability to review documents and data for accuracy.
• Working knowledge of the Microsoft Office suite of products, with emphasis on PowerPoint and Excel, and learning management systems (LMS).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Up to 40% of the incumbent’s time is spent traveling.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable Accommodation

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

EEO Statement

CLIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.

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