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Role Description As the Manager, Sales Operations on the Revenue Operations Team, you will be a powerful advocate that enables our Inbound and Outbound Sales teams to drive efficient growth.
You will be comfortable leading a team, building on a cohesive and collaborative culture, and ensuring high performance through active talent management and training.
You will build relationships and communicate easily with cross-functional partners to ensure good operational discipline.
You and your team will work closely with stakeholders to critically and proactively identify trends and processes that need improvement, and analyze data from multiple sources to drive the growth and scalability.
This position requires a humble, driven, and resourceful team player who can lead and evangelize, but also roll up their sleeves and get the job done when needed.
Responsibilities Act as a player/coach for a team of high performing individuals that play a variety of key roles including sales administrational and technical support, analysis of data, KPI and trend reporting Drive data governance by managing and maintaining sales data within SFDC and other sales software Build and help to standardize business reporting for strategic analysis and internal business review Implement and identity improvement opportunities that promote effective sales processes that enable growth and scalability, while reducing friction and manual operations Manage and maintain user adoption and adherence to sales process Create and maintain process, procedure and policy resource documents Bring strong knowledge of sales technology to advise team through troubleshooting and investigation of issues and technical errors Manage day to day escalations that may arise and present both short term and long-term solutions to resolve the root cause of these issues to the business Maintain regular meeting cadence with sales leadership and key stakeholders track and analyze key metrics Requirements 4+ years of experience in sales operations or sales-related operations role 2+ years of experience building and managing high performing teams Organizational skills Superior interpersonal, verbal and written communication and presentation skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations An in-depth understanding of sales processes, and prior experience with navigating and progressing complex sales processes and insights with input from multiple cross-functional partners Proven ability to successfully drive change management Proficiency in Excel (data filters, VLOOKUP, Pivot Tables), data analysis, secondary research Proficiency with CRM (preferably Salesforce) and other sales applications Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change Strong attention to detail, and superior organizational skills Strong analytical and problem-solving skills with expertise in reporting Ability to act with limited oversight on day-to-day basis, balancing multiple priorities Intellectual curiosity Total Rewards For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $126,600 – $148,900 – $171,200.
This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change.
To determine a Dropboxer s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate s skills, experience, market demands, and internal parity.
This position may be considered a promotional opportunity.
Salary/OTE is just one component of Dropbox s total rewards package.
All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families.
Our benefits and perks programs include, but are not limited to: Competitive medical, dental and vision coverage (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans Perks Allowance to be used on what matters most to you, whether that s wellness, learning and development, food & groceries, and much more Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support Mental Health and Wellness benefits Free Dropbox space for your friends and family Additional benefits details are available upon request.
Dropbox is in the process of updating our technology to provide pay ranges in New York City based on the recent amendments to the New York City Human Rights Law (NYCHRL).
If you are based in NYC and have any questions about the pay range for this role, please contact paytransparency@ and provide your name and the job title to which you are interested in applying.
You will be comfortable leading a team, building on a cohesive and collaborative culture, and ensuring high performance through active talent management and training.
You will build relationships and communicate easily with cross-functional partners to ensure good operational discipline.
You and your team will work closely with stakeholders to critically and proactively identify trends and processes that need improvement, and analyze data from multiple sources to drive the growth and scalability.
This position requires a humble, driven, and resourceful team player who can lead and evangelize, but also roll up their sleeves and get the job done when needed.
Responsibilities Act as a player/coach for a team of high performing individuals that play a variety of key roles including sales administrational and technical support, analysis of data, KPI and trend reporting Drive data governance by managing and maintaining sales data within SFDC and other sales software Build and help to standardize business reporting for strategic analysis and internal business review Implement and identity improvement opportunities that promote effective sales processes that enable growth and scalability, while reducing friction and manual operations Manage and maintain user adoption and adherence to sales process Create and maintain process, procedure and policy resource documents Bring strong knowledge of sales technology to advise team through troubleshooting and investigation of issues and technical errors Manage day to day escalations that may arise and present both short term and long-term solutions to resolve the root cause of these issues to the business Maintain regular meeting cadence with sales leadership and key stakeholders track and analyze key metrics Requirements 4+ years of experience in sales operations or sales-related operations role 2+ years of experience building and managing high performing teams Organizational skills Superior interpersonal, verbal and written communication and presentation skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations An in-depth understanding of sales processes, and prior experience with navigating and progressing complex sales processes and insights with input from multiple cross-functional partners Proven ability to successfully drive change management Proficiency in Excel (data filters, VLOOKUP, Pivot Tables), data analysis, secondary research Proficiency with CRM (preferably Salesforce) and other sales applications Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change Strong attention to detail, and superior organizational skills Strong analytical and problem-solving skills with expertise in reporting Ability to act with limited oversight on day-to-day basis, balancing multiple priorities Intellectual curiosity Total Rewards For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $126,600 – $148,900 – $171,200.
This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change.
To determine a Dropboxer s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate s skills, experience, market demands, and internal parity.
This position may be considered a promotional opportunity.
Salary/OTE is just one component of Dropbox s total rewards package.
All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families.
Our benefits and perks programs include, but are not limited to: Competitive medical, dental and vision coverage (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans Perks Allowance to be used on what matters most to you, whether that s wellness, learning and development, food & groceries, and much more Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support Mental Health and Wellness benefits Free Dropbox space for your friends and family Additional benefits details are available upon request.
Dropbox is in the process of updating our technology to provide pay ranges in New York City based on the recent amendments to the New York City Human Rights Law (NYCHRL).
If you are based in NYC and have any questions about the pay range for this role, please contact paytransparency@ and provide your name and the job title to which you are interested in applying.
