EmPower HR Hiring for Customer Experience – HR at Dublin, Ohio Full Time

EmPower HR

Employee Experience/$18-$19 per hour/Milwaukee, WI

Must Haves:

Three to five years of customer experience preferred Excellent written and verbal communication Detail-oriented Ability to troubleshoot Flexibility Proficiency in MS Office Suite, Salesforce, or HRIS Software Programs

Education: High School Diploma/GED

Why Us:

At EmPower HR, it begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just †does their job.†The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons. We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

Job Description:

Are you ready to join a team of kicka* human resources sidekicks? At EmPower HR, we are looking for dreamers, adventurers, creators, givers and believers to seek careers with us.
Hybrid Work Schedule
Location Milwaukee, WI or Dublin, OH

Currently we have an opening for a Employee Experience Specialist who will provide stellar service to clients and employees by being responsive, timely, and accurate in all communications regarding benefits, payroll and human resources. We offer a two-week training program. Shift hours are 8:00 a.m.-5:00 p.m. or 8:30 a.m. to 5:30 p.m.

Responsibilities include:

• Answer and assist with any employee questions that come into the team via phone or email. (Approximately 60% of the day)
• Fully manage remote new hire onboardings including pre-employment screening management, welcome phone calls and emails to new employees, coordinating, tracking, and collecting all paperwork, verifying I-9 documentation, and assisting employees as needed through the process
• Answer employee questions regarding company policies, benefits, employment practices, payroll, and basic HR administration.
• Understand the clients various policies and practices in order to provide guidance and answer employee questions accurately
• Work with rest of the team to ensure clients are satisfied with the service that is provided and that all requests that come through the team are responded to timely and accurately

* Partner with team members across the organization in accomplishing team projects and process improvements

• Follow up with internal teams, clients, and employees on any open items in order to solve issues and provide excellent service
• May occasionally assist other business leaders with onsite client or employee meetings

About Us:

With EmPower HR, we†ll take care of the day-to-day responsibilities of being an employer, so you can get to the reason you†re in business. We provide HR Consulting, Risk Management and Compliance, HR Administration and Payroll, and Employee Benefits. With customized solutions, we continue to deliver what matters most to our clients.

Posted: 3 days

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Benefits:

• Healthcare
• Dental
• Vision
• 401(k)
• Education Assistance
• Paid Vacation
• Paid Holidays
• Paid Sick Days
• Flexible Spending Accounts (FSAs)
• Health Savings Accounts (HSAs)
• Life Insurance
• Long-term Disability
• Short-term Disability
• Employee Discounts
• Paid Family Medical Leave (FMLA)

PandoLogic. Keywords: Employee Engagement Specialist, Location: Dublin, OH – 43017