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About Us:
Position Summary:
As a key member of the newly developed Employee Relations Center of Excellence, role incumbent(s) serve as a trusted advisor to resolve challenging issues including: complex investigations, performance improvement, conflict resolution and other ER concerns. This role will partner, as needed, with HRBPs, Legal, HR Operations, Global Security and others to analyze, diagnose and resolve Employee Relations issues in an efficient and effective manner.
Key accountabilities:
Required:
Desired:
Work Traits:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
Responsibilities:
Position Summary:
As a key member of the newly developed Employee Relations Center of Excellence, role incumbent(s) serve as a trusted advisor to resolve challenging issues including: complex investigations, performance improvement, conflict resolution and other ER concerns. This role will partner, as needed, with HRBPs, Legal, HR Operations, Global Security and others to analyze, diagnose and resolve Employee Relations issues in an efficient and effective manner.
Key accountabilities:
- Conducting internal investigations related to EEO concerns and potential code of conduct violations; Partnering with managers and employees on effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications; and Collaborating cross functionally with division leaders, Legal and HR to resolve ER cases and sustain positive employee relations.
- Provides detailed case management documentation, executive summaries and timelines clearly written and with recommended outcomes.
- Analyzes employee relations trends with the business to develop proactive strategies, solutions, training programs and policies.
- Engages and executes on projects across divisions and functions where ER expertise and input is required.
- Supports ER process centralization efforts.
Qualifications:
Required:
- Bachelors degree; 5+ years of related experience – ideally focused on ER, employment law, or HR Business partner/generalist experiences.
- Experience using a case management system and accountability for detailed, documented investigations; Experience building and using metrics to identify employee relations trends; Background in HR, Employment Law, or Business.
Desired:
- Extensive experience handling employee relations investigations.
- Experience with driving process optimization within an Employee Relations function.
- Preferred experience with both US and international (e.g., Canada, Lat Am) ER / compliance / Human Resource matters. HR certification (SPHR, etc.)
Work Traits:
- Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries and investigations plans/reports.
- Demonstrates ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels.
- Handles complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias. Passionate about making things better, e.g. improving processes, reducing/removing inefficiencies. Desire to effectively mentor, develop and coach partners and team members.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
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Additional Information:
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
