Hard Rock International (USA), Inc Hiring for DIRECTOR – HUMAN RESOURCES Job at Sacramento, CA Full Time

Overview: The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for the direction and administration of the human resource function at Hard Rock Hotel & Casino Sacramento at Fire Mountain; directs the implementation of team member development, training, employment, and internal communication programs for the property, ensuring that programs are conducted in accordance with corporate standards; consults with management and develops programs contributing to effective organizational development and planning in areas such as team building, management communication, and problem resolution. Responsibilities: ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) – Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. – Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. Implements and monitors department standards, guidelines, and objectives. – Hires, motivates, evaluates, and directs human resource staff to ensure that employees receive adequate information, guidance, and resources to accomplish established objectives. – Monitors and evaluates work of all reporting positions and functions in order to ensure proper planning for short and long-term strategies, including budgeting, staffing, planning, and goal setting; ensures quality departmental analyses and recommendations. – Establishes and maintains department objectives, standards, procedures, and budget in accordance with corporate policy to ensure the proper management of the department. – Advises and directs departments in matters pertaining to training, development, and employment to ensure the highest level of expertise for department planning and decision-making. – Consults with management on issues pertaining to policy execution and employee conduct to ensure the safeguarding and fulfillment of company values, beliefs, and mission according to objectives. – Communicates with corporate human resource management staff in order to maintain consistent procedures, guidelines, and practices in all areas of disciplines; informs corporate management of potential liabilities and problems. – Attend and participate in meetings, completing follow-up as assigned. – Perform work regularly and predictably. – Other duties as assigned. – Attend seminars when needed. Qualifications: EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of a Bachelor’s degree in Business Administration, Human Resource Management, Psychology, or a minimum of 7 to 10 years management experience in the development and implementation of the aforementioned programs. Requires previous labor relations experience working in a union environment ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): – Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. – Must successfully pass background check. – Must successfully pass drug screening. – Prior experience in the Gaming industry strongly preferred. – Prior experience in Tribal Gaming preferred. – Must be at least twenty-one (21) years of age. KNOWLEDGE OF: – Employment, Training, Compensation, Benefits, and Employee Relations. – Additional knowledge of and experience in risk management and labor relations helpful. – Thorough knowledge of general business practices, strategic planning, and organizational development. – Broad knowledge of all facets of gaming and related operational activities. – Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. – Principles of supervision, training, and performance evaluation. – All state and federal employment laws. – The Americans with Disabilities Act. – Recruiting and interviewing techniques. ABILITY TO: – Review and comprehend all necessary documentation. – Must be flexible to work varying shift and time schedules as needed. – Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility. – Communicate effectively with guests, outside contacts, and all levels of team members. – Observe and direct actions of subordinates. – Make unpopular and/or difficult decisions which benefit the organization in the short and long term. – Be a strategic, analytical, ethical, and effective motivator. – Forecast changes in the economic climate and/or profits and react accordingly. – Establish and maintain effective working relationships with those contacted in the course of work. – Be flexible to work varying shifts and time schedules as needed. – This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Additional Details: