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Reporting to the President and CEO, the Chief of Staff is an integral member of the Leadership Team, enhancing the organizational and strategic effectiveness of the entire organization. The Chief of Staff will ensure an appropriate balance of initiatives internally and externally to ensure that MSH maximally delivers against its mission, executes against its current and future strategy, and donors its commitments to addressing health disparities. The Chief of Staff will help organize and manage the leadership team’s corporate wide workstreams, including planning and monitoring the Office of the CEO’s budget, the LT workplan and CEO commitments. The Chief of staff will oversee the administrative functions performed by the Office of the CEO and Executive Assistant. The Chief of Staff will also organize and support external engagements of the CEO and substitute for the CEO at key external commitments as needed.
The Chief of Staff must be able to demonstrate an ability to effectively communicate with authority at the C-level and to resource and manage cross functional teams. The Chief of Staff must also have a strong external presence and to speak credibly about healthcare and healthcare development. A passion for health and health equity and organizational excellence are critical. The Chief of Staff must be able to manage budgets and complex work plans. The Chief of Staff will be comfortable handling complex and sensitive personnel and organizational issues.
Specific Responsibilities Include:
Operational Practice Standards (50%)
- Oversee CEO priorities and activities, including board interactions, external meetings and communications.
- Organize and prioritize major enterprise-wide initiatives.
- Oversee and manage public speaking, administrative, financial, and operational activities for the CEO, ensuring the CEO is informed of upcoming events, commitments and responsibilities and ensuring appropriate and timely follow up.
- Establish and maintain effective working and liaison relationships with the MSH Leadership Team as well as key internal and external stakeholder, donors, partners and similar. Lend collaborative and liaison support to members of the Leadership Team and key staff throughout the organization.
- Support the planning process related to operations, strategy, budget, and organizational goals.
Planning (30%)
- Develop a workplan for the CEO office, including an external engagement plan, execution towards strategy, board management in conjunction with Board Liaison.
- Prioritize and as needed, lead enterprise-wide initiatives to advance MSH strategically, increase impact, and improve operations.
Integration (20%)
- Facilitate the integration required across often disparate stakeholders who may need further clarity, alignment, and involvement to directly impact the desired goals – tact, diplomacy, and persistence are essential qualities in executing this dimension of the role.
Qualifications
REQUIRED MINIMUM EDUCATION
- Required: Bachelor’s degree in communications, business, social sciences, science, foreign development, or related field.
- Preferred: Master’s degree in a related area.
Required Minimum Experience
- Required: > 7 years of experience working within project management-related activities or Chief of Staff experience.
- At least 5 years of experience supporting C-Suite Executive Teams.
- At least two years in a global health environment.
- Prior experience with government, policy maker and/or donor engagements preferred.
- Strong understanding of and experience with executive administration functions.
- Experience leading or project managing cross functional/org wide initiatives
- Preferred: 10+ years of related experience.
Knowledge And Skills
- Strong program and project management skills. Knowledge of strategy and strategy execution. Experience supporting implementation of multiple workstream activities, ability to work well with and support senior technical leaders. Demonstrated ability to facilitate management of complex activities in a matrix organization environment.
- Excellent verbal and written communication skills, with a demonstrated ability to effectively communicate with a diverse population including external partners, business leaders, heads of state, board directors, senior management, staff, clients, and other representatives from other organizations.
- Demonstrated ability to construct, adapt and manage program and project budgets in complex and changing environments.
- Ability to influence and motivate senior staff without line authority.
- Excellent problem-solving skills and anticipating needs of C-Suite Executive.
- Excellent knowledge of Microsoft Office Suite applications is required, including mastery of Word, Excel, and PowerPoint.
- Strong ability to communicate clearly and concisely in English, both verbally and in writing. Language skills in French and/or Spanish highly preferred.
- Excellent research and analytical skills.
- Ability to adapt and learn other database programs as required.
- Excellent presentation skills.
COMPETENCIES
- Demonstrated organizational, planning, and time management skills. Excellent problem-solving abilities for complex issues.
- Ability to maintain strict confidentiality and organizational integrity.
- Ability to work flexibly, collaboratively, and independently in a complex and diverse organization and in a variety of cultural contexts.
- Tact and ability to work effectively with others at all levels, both internally and externally.
- Demonstrated competence to handle a variety of activities with attention to detail and quality and with minimal direction and supervision.
- Excellent interpersonal skills and ability to work successfully in a team environment.
- Demonstrated ability to use discretion and good judgment.
- A pleasant, welcoming, and articulate manner with an ability to use tact and discretion when necessary. Empathetic instincts with good people skills.
- A good sense of humour and ability to maintain a fun and pleasant office environment for staff is required.
- Ability to maintain a good work/life balance is required to maintain a high energy level.
- Is aware of and adheres to procurement integrity standards and the code of ethics in all activities.
PHYSICAL DEMANDS
- Ability to travel domestically and internationally as needed (up to 25% time)
The expected salary range for this position is: $96,900.00 – $175,400.00 annually (U.S. locations only).
MSH considers multiple job-related factors when determining an offer, including but not limited to, business and organizational needs, candidate qualifications, internal equity, location, and internal budget.
Salary is just one of many aspects of our total rewards package; at MSH, our goal is to provide you with a comprehensive set of competitive benefits that includes a substantial vacation, sick and holiday policies, training and development programs, competitive insurance coverage for health, vision, dental, life, short-term and long-term disability, 401k plan, Flexible Spending Account, among others.
The selected candidate will have a flexible work schedule combining remote and in-office work from one of MSH’s US offices at a set frequency.
MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.
EEO is the Law – English
EEO is the Law – Spanish
Pay Transparency Nondiscrimination Poster
MSH EEO-AA Policy
