· Recruit and manage nationwide database of external (3rd party) technicians experienced in Safe, Door Hardware, Alarm System, Access Control, and Video System, installation, troubleshooting, diagnoses, and repair
· Prioritize Technician database based on geography, skillset, and experience
· Manage and build relationships with key Technicians to meet customer deliverables
· Negotiate pricing with external Technicians based on skillset and experience
· Ensure Rolland internal Teams (Service, Project Management, Logistics, etc.) always have access to latest database, along with list of Priority Technicians
· Support Project Management and Customer Service Teams in sourcing Technicians (as needed) in a timely manner
· Manage escalations from Project Management and Customer Service Teams
· Ensure timely updates to Accounting on Priority Technicians
· Identify and build relationships with trade associations to recruit new technicians
· Manage and maintain Google Maps
· Onboard new Technicians, i.e., setup in NetSuite, insurance and compliance documentation, Docusign setup, payment terms, etc.
· Establish and maintain a ranking/rating criteria for external Technicians
· Perform other duties as required
Position Requirements:
· Two years’ experience in price negotiation and vendor management required
· Effective communication and organizational skills
· Strong time management skills
· Ability to manage multiple projects in a fast-paced environment
· Ability to work under pressure with minimal supervision
· Proficiency with Microsoft office suite
· Minimal travel required
Job Type: Full-time
Pay: $40,000.00 – $62,000.00 per year
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Job Type: Full-time
Pay: $40,000.00 – $63,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
COVID-19 considerations:
Voluntary Mask Policy
Hybrid Schedule (specific positions)
Experience:
Work Location: One location
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