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There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
Overview
As an Application Support Analyst within the Corporate Support team, you will have an opportunity to work in a high-paced, dynamic, and constantly evolving environment. As part of the day-to-day work, you will solve production issues related to applications and processes leveraged by the Human Resources, Legal & Compliance, and Finance business areas. You will utilize systematic alerting and Splunk queries/dashboards to closely monitor the production systems and critical integrations. perform maintenance and upgrades as needed. Additionally, you are encouraged to challenge our current processes in place and further improve and automate them. The main objective of this team is to ensure that the Human Resources, Legal & Compliance, and Finance systems operate smoothly and efficiently both from the front-end application perspective as well as batch and data integration perspective. Since our Corporate systems are used across the globe, this position requires 24/7 on-call support (every 7th week and backup another week).
Role Summary & Job Responsibilities
Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
Evaluates and acts on the production readiness for technology solution implementations and application deployments
Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring
Demonstrates root cause analysis skills for investigation of incidents impacting technology availability
24×7 on-call rotation is required for this role (including off-hour, weekend and holiday coverage)
Ensures incidents impacting technology availability are resolved within policy standards. Responsible for problem management to address root cause and remediation.
Accountable for your own work and effective coordination of process and information with others
Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments
Proactively helps team members and makes suggestions to improve practices
Proactively looks for automation opportunities
Help shape new technology standards with bringing on new fresh ideas
Business Knowledge
Possesses fundamental understanding of the tech and financial industries and internal business units to enable navigation of key partners and understanding of impact
Requirements
Typically requires 2+ years of relevant experience (Production Support/Application Support) working in a technical environment and solving technical issues related to applications, servers, database connectivity, etc.
Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements
Requires working and conceptual knowledge of various technical domains (Windows, Unix, Scripting, AWS, Splunk)
Possesses solid knowledge of SFTP (secure file transfer protocol).
Is adaptable and able to learn quickly
Shows ability to work independently, as well as in a team environment
Possesses strong interpersonal skills, as well as, verbal and written communication skills
Basic knowledge of Automated Scheduler (e.g. Autosys) and batch support preferred
Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred
Basic understanding of DNS and Load Balancer concepts preferred
Basic understanding of Disaster recovery preferred
Commitment to Diversity, Equity, and Inclusion:
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits: We invest in our people through a wide range of programs and benefits, including:
Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
Flexible and remote work opportunities
Health care benefits (medical, dental, vision)
Tuition assistance
Wellness programs (fitness reimbursement, Employee Assistance Program)
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
