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Overview:
About Technica:
About Technica:
At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customer’s expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Information Assurance, and from Software Development to Product Solutions. From our locations across the DC Metro area, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers.
Responsibilities:
Technica is seeking a Network Circuit Analyst. The Enterprise Network Circuit Solutions Team (ENCS), Network Support Unit (NSU), is the team responsible for the ordering, billing, and performance management of data circuit transport for over 1100 locations worldwide including: Field Offices, Data Centers, HQ sites in the Washington DC Region, Resident Agencies, and LEGAT (and other overseas) locations. The team provides services including implementing data circuits at new locations, migrating network for location moves, discontinuing service no longer in use, and monitoring and managing the business aspects of the BlackNet data transport network.
Requirements:
- Active Top Secret clearance with SCI eligibility
- Bachelor’s Degree with 9 years’ experience
- Knowledge of circuit types such as DS1/DS3/OC3/Ethernet/ Internet/NXt1/ other MPLS.
- Capability to use the Vendor Portal to submit and manage orders.
- Bandwidths/GOLD CAR/ how to adjust in vendor portal
- Have knowledge of types, port access and speeds, user relatability to number being serviced
- Order services (data circuits & related services)
- Manage Orders and large Project Orders.
- Coordinate with customers, field offices, TMs. ETs Network Counterparts such as Deployment team, network administrators our points of Contacts, and Vendor team.
- Installation; relocations; disconnections; Special order; special construction; Modifications; RFCs; ECs; Service Ticket Management; Circuit request Forms.
- Attend Weekly meetings and give updates.
- Maintain Enterprise Circuit Request Form List.
- Network Transport Project- Home Page (choices)
- Maintain Update Databases such as ACES
- Billing (tracking invoice dates for close of billing in Aces).
- Maintaining ARTS file
- Maintain Circuit Team Azure Dev Boards (ADB) Site
- Order Process:
- Following steps on a check list to prep and execute the order whether Its install, disconnect or move
- Manage Funding with the customer
- Transfer of funding (verification, contacts
- Obtain pricing for service
- Calculating total expenditure for service to include QOS, MRC, NRC
- Obtain price quote and approval for site requirements and special construction
- Coordinate with internal team for Legats/DCSnet (consolidations)
- Participate in Agile Scrum Releases
- Capability to initiate and coordinate Telecommunications Service Priority (TSP) orders
- Order Process, request criteria; correct Contact people (DOJ rule for Approval etc.) for request:
- Know or learn correct verbiage for Activations, disconnections, installations to include following check list for tasks or step to accomplish task
- Access service manager to verify circuits can be ordered
- Scheduling services: request due dates, coordinate scheduling services (activations, due dates for services, expedites, changes).
- Assist and guide and work with customers
- Conflict resolution, reassuring, pushing Vendor for immediate and quality
- Assist and guide and work with customers.
- Conflict resolution, reassuring, pushing Vendor for immediate and quality
Desired:
- Service, accountability, responsibility, dependability, etc., mediation skills.
- Ability to create files and documentation, spreadsheet for tracking your statuses
- Expertise in SharePoint
- Update and keep abreast of spreadsheets (Weekly & CRFORA) or project spreadsheets
- Communication Skills (Oral communication).
- Writing skills (written communication).
- Knowledge of billing and billing system
- Processing invoices, getting Vendor paid, refunds, reimbursements, and authorize billing services
- Conduct, organize meetings. Phone conferences
- Learn all the verbiage for processing orders
- Follow check list to completion
- Supervisory Lead Skills.
EEO:
EQUAL EMPLOYMENT OPPORTUNITY
It is Technica’s policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits and termination.
Technica’s EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited. Equal Opportunity Employer Minorities/Women/Vets/Disabled/Gender Identity/Sexual Orientation.
