Teleperformance Hiring for Recruiting Manager at Warren, MI Full Time

Overview:
Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

Responsibilities:

• Train recruiting leads to develop relationships with community partners
• Train recruiting leads to actively work with community resources to understand hiring trends and develop strategic hiring plans
• Ensure recruiting, screening and hiring standards are maintained and adhered to in assigned sites
• Maintain performance measurement reports for individual recruiters within your assigned region reporting weekly to the Director of Recruiting
• Actively seek new recruiting strategies that continually replenish the candidate pipeline based on market conditions and skill sets needed
• Manage and track the marketing campaign for your region, including radio, newspaper, online, job fairs, etc.
• Grow a robust recruiting department by using best practices and processes
• Attend client presentations and effectively represent the recruiting organization
• Support recruiting office with necessary duties as needed
• Ensure class rosters are accurate and complete and delivered timely
• Monitor new hire welcome program and coach recruiters through opportunities
• Monitor hiring process eliminating delays
• Monthly audit new hire documents to ensure accuracy and compliance
• Collaborate with operations, client services and training to ensure hiring standards are met
• Develop strategies to further reduce 90 day attrition
• Conduct weekly meetings to further develop the teams and provide necessary updates
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Perform other related duties and assignments as required and as assigned by supervisor or other management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Qualifications:

• 3-5 years leadership (preferred) experience in a fast paced, change oriented HR or recruiting environment Excellent Microsoft skills (i.e., Word, Excel, PowerPoint, etc.)
• 3-5 years recruiting high volume
• Ability to effectively communicate in English both verbally and written with all levels of staff and management throughout the organization
• Experience working with an Applicant Tracking System (ICIMS preferred)
• Must have ability to work various shifts influenced by current business needs
• Work well with others in a busy work environment and complete assignments within strict deadlines
• Professional business skills and image with positive attitude at all times
• Ability to travel to various sites as required
• Excellent organization, communication skills with the ability to multi task
• Ability to take initiative and to manage many projects at one time while adhering to strict deadlines and handle high pressure situations
• Demonstrated experience working with confidential information
• Must have ability to work various shifts influenced by current business needs
• Maintain acceptable attendance record