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Full Job Description
Ranked #292 on Inc. 5000 Fastest-Growing Private Companies 2022
About WeeCare:
WeeCare (weecare.co (https://weecare.co/)) is a fast-growing Los Angeles-based startup transforming childcare in the United States. Backed by top investors and VCs, we’re making childcare accessible to all families by connecting parents, caregivers, employers, and governments to offer benefits programs that meet ever-evolving family needs. It is our mission to make childcare affordable and accessible for all.
Why WeeCare?
7% of companies in the US have a care (or childcare) benefit, but 48% are looking to add or expand their care program in the next 3 years Demand is there and continues to grow.
Mission-driven WeeCare is the underdog story. We are helping the families and companies that need help the most.
8 out of 10 companies we’ve spoken to in the last year are familiar with care benefits and don’t know who the two largest incumbents are in the space First to market.
The role of Benefits Communication Specialist:
WeeCare is looking for a Benefits Communication Specialist to come in and take ownership of the Customer Success Team’s communications materials, processes, programs, and strategies to help increase engagement with the childcare programs offered by our clients, such as (JCPenney, Extra Storage Space, and others). In addition, we are looking for someone to innovate and iterate to maximize the impact of our programs to ensure the employees that use our benefits have all of the information to utilize WeeCare to the fullest.
In this role, you will:
Communication: You will be responsible for creating strategy, organizing, and sharing all customer and parent communication to help increase engagement on our platform, and review metrics to make meaningful changes to optimize best practices successfully.
Collaboration: Create synergy in external, internal, and customer-facing programs by working with the marketing, customer success, and childcare departments to share with the key stakeholder client’s so they can share WeeCare with their employees.
Consult: Come up with solutions when working with our enterprise customers on the employee benefits communication strategies by navigating their internal communications of the WeeCare childcare benefits programs.
Creating: Develop and implement pilot programs to increase program engagement and gather critical customer data. We want to see how our childcare benefits are doing and how we can better help our customers.
Optimization: Refine processes and assist with onsite customer/launch support programming & promotional activity.
You’ll excel at this role if you:
Experience in developing, implementing, and executing employee/customer communications strategies.
Strong knowledge of organizational processes and restrictions in mid-size & enterprise companies across multiple verticals
Background in or exposure to Human Resources/Benefits/People Operations
Previous experience with payroll, HRIS, talent management systems, and/or wellness programs.
Experience using Totango, Google Suite, Zoom, Vero, and/or Hubspot
We really like candidates for this role if you have the following:
Knowledge of the childcare industry and its challenges.
Strong storyteller, each of us here at WeeCare has some connection to childcare.
Previous startup experience, bonus if it has been in tech.
Enjoys a fast-paced, dynamic environment with little supervision, someone that is a go-getter.
Someone who is solution-oriented, assertive, a quick thinker, and a pioneer.
What the Interview Process will look like:
1st Interview: Human Resources Manager
2nd Interview: Director of Customer Success
3rd Interview: Paid Working Sessions with the Team
4th Interview: Customer Success Team Interview
Let’s talk about the perks at WeeCare:
Salary Range: $70,000-$85,000
Comprehensive Benefits (Medical, Vision, Dental) + Monthly Fringe Benefit
Flexible Paid Time Off
Stock Options + 401K Match
Paid access to co-working spaces
Stipend to outfit your home office
Job Title: Benefits Communication Specialist
Location: Remote
Classification: Full-time
Team: Customer Success, Childcare Benefits
Reporting to: Director of Customer Success
Estimated Start Date: February/March 2023
