Women In Need, Inc Hiring for Learning and Development Manager Job at New York, NY Full Time

Title of Position: Manager Learning and Development FLSA Status: Exempt

Department: Human Capital

Reports to: AVP, People and Culture

Positions reporting to this position: N/A

Exempt: ____X_______ Nonexempt: ________

Responsibilities:

• Managing the design, development, pilot, delivery, and evaluation of innovative learning and development options that support Win’s goals in Raising the Bar in all departments.
• Defining and executing L&D strategies in collaboration with AVP, People and Culture and cross-functional leadership.
• Supporting the culture change within the DE&I initiative with innovative learning experiences that drive employee engagement.

• Providing centralized direction and oversight of the learning strategy and plan.
• Driving KPIs and managing assessment analytics.
• Staying on the cutting edge of L&D strategies and innovations to continuously upskill Win staff.
• Employing a flexible, and human-centered design approach, adopting the learner perspective to clarify needs and create impactful development experiences.
• Build Win’s library of CEC bearing learning opportunities for our licensed staff members.

• Manage requested specialized trainings for small groups as well as organization wide shared learning experiences.
• Provide ongoing leadership development to new and experienced leaders.
• Work with Director, Talent Acquisition to ensure rich training experiences within the first 90 days of employment for new hires.
• Perform other duties as instructed to keep Win at the forefront of breaking the cycle of homelessness.

Qualifications

• Bachelor’s Degree; minimum of 7 years of related experience; MA preferred.
• Strong leadership skills
• Ability to work autonomously and effectively in a fast-paced, complex, professional environment

• Demonstrated analytics experience; ability to analyze and synthesize both quantitative and qualitative data from multiple sources to identify trends and develop compelling recommendations
• Strong critical thinking ability to identify barriers to targeted outcomes.
• Significant program management experience in successfully conceptualizing, planning, managing, delivering, and monitoring multiple, concurrent, and complex projects while meeting timelines
• Established track record in designing and delivering innovative learning programs with measurable results that meet team needs.
• Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant vs. what is “noise” to audiences at all management levels

• Highly creative, divergent thinker, demonstrated ability to think outside the box and contribute innovative ideas, approaches, and solutions
• Strong relationship building and stakeholder management skills, including with senior leaders
• Excellent written and oral communication skills including design of learning materials.

Essential Functions:

• Must be able to travel on public transportation to sites across five boroughs.
• Must be able to navigate Learning Management System to be the subject matter expert.
• Must be familiar with Trauma Informed Care and DE&I to ensure learning opportunities meet Win standards
• Must be able to complete complex projects on time and within budget guidelines.

Core Competencies:

• Leading Others: Leads by example, doesn’t stay behind the desk, stays visible to staff and clients. Assists with the implementation of initiatives and escalates issues appropriately. Develops knowledge of internal policies and procedures for responding to issues.

• Facilitating Change: Assists in overcoming resistance to change. Inspires and motivates others. Develops and meets challenging but achievable goals with the clients’ well-being in mind.

• Managing Performance: Monitors performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards.

• Applying and Developing Expertise: Takes client issues to the appropriate people within the organization to obtain the most accurate information to meet customer needs. Applies technical knowledge to solve a range of problems. Understands and upholds all policies and procedures described in Win Employee Handbook.

• Collaborating: Values the full spectrum of diversity and inclusion for clients and staff.

• Communicates effectively verbally and in writing. Listens well and actively engages others with honesty and integrity.