Customer Service Representatives provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. Customer Service Representatives are located in each of our field offices and have face-to-face contact with the public.
Employees enter these positions at the GS-5 level with current salary ranges (varied by geographic location) from $41,690 to $46,643. With good performance, employees receive regular promotions to the GS-8 level with current salary ranges (varied by geographic location) from $46,643 to $63,987. The length of the training course for these positions is 8 or 9 weeks.
Job Type: Full-time
Salary: From $46,643.00 per year
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Work Location: In person
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