United Communications Hiring for Director of Marketing & Residential Sales Job at Franklin, TN Full Time

Building Opportunity

Working at United is more than just a job, it’s being a part of something bigger. United employees make a difference in our communities by providing our neighbors with an opportunity to run a business, communicate with family and friends across the world, and access unlimited resources. United also builds opportunities for our employees to develop professionally, grow their careers, and use their skills to help others.

Seize your career opportunity and help build opportunities for others by joining United’s team!

We offer…

• Family oriented culture
• Competitive wages
• Affordable medical, dental, and vision insurance
• 401K match
• Paid holidays, accrued vacation and sick days
• Opportunities for career growth through company paid training and development
• and much more!

SUMMARY:

Leads all Sales functions for Residential Sales teams and Marketing functions across all segments, including small business, enterprise, and residential audiences. Responsible for planning and implementing sales, marketing, and product development programs, both short and long-range, targeted toward existing and new markets for the organization. Works closely with the executive team to ensure residential sales and marketing plans align with United Communications’ strategic vision and business goals. The position requires superior leadership, sales, marketing, and negotiation skills. Work across multiple teams to deliver an effortless and amazing experience to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include the following, but other duties may be assigned as required.

• Oversee the operations of residential sales & marketing personnel, including the management of an organizational structure adequate for achieving the team’s goals and objectives. Lead the selection, hiring, and career development of residential sales & marketing employees.
• Provide leadership and support for all new product development activities, including ideation, research, pricing, and strategy development.
• Stay well-informed of competitive landscape and emerging technologies to best position United in the marketplace.
• Analyze market trends, competitive data, and customer insights, and recommend changes to marketing, pricing, and business development strategies based on analysis and feedback.
• Work with internal marketing team and outside marketing support agencies to plan and execute all marketing, communications, and PR initiatives.
• Ensure consistent on-brand messaging to support customer acquisition and retention goals.
• Nurture and enrich all external perceptions of the company and growth of market share.
• Prepare and oversee residential sales and marketing budget.
• Develop presentations, calendars, and reports on sales & marketing activity. Report on ROI and identified campaign success metrics. Maintain accurate and quality sales records.
• Create and deliver sales presentations demonstrating strong knowledge of United’s products and services.
• Lead customer and partner meetings as needed with a strong ability to build rapport, open doors, and understand needs of senior decision makers.
• Cultivate local partnerships and organizational affiliations to positively promote and position the United brand within the communities we serve. Actively participate in community events and service opportunities.
• Work with residential sales teams to continuously generate new leads through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships; Residential Sales teams include Inside Sales and Outside Sales.
• Maintain and build customer relationships; work with internal teams to ensure operational efficiencies and develop best practices to meet and exceed customer expectations. Regularly follow up with existing customers to ensure service and product satisfaction.
• Drive world-class Net Promoter Scores and reduce customer effort.

JOB QUALIFICATION AND REQUIREMENTS:

Education, Experience, Skills, and Licenses/Certificates:

• Bachelor’s Degree in Business Administration or Marketing, or a related discipline, or the equivalent education and /or experience.
• Minimum 5+ years of experience in the areas of responsibility listed above, 4+ years in a leadership role.
• Demonstrated track record of meeting or exceeding sales goals as an individual contributor and a leader.
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues and customers with varying degrees of network knowledge.
• Must possess skills in presenting, persuading, and negotiating.
• PC Skills –advanced word processing and email skills, along with the ability to review and analyze reports in company systems. Must be proficient in using Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.
• Experience developing and managing budgets, and hiring, training, developing, supervising, and appraising personnel.

Knowledge and Personal Qualifications:

• Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment, showing respect for others, the ability to acknowledge and build on others’ ideas, and support for group decisions.
• Ability and interest to work in a dynamic and rapidly changing technology environment, effectively dealing with multiple projects, stress, conflict, coaching, and monitoring subordinates.
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines.
• Ability to operate motorized work equipment and office equipment, including personal computers, phone systems, and software applications.

ABOUT UNITED COMMUNICATIONS:

United has been a part of Middle Tennessee for over 70 years. Headquartered in Chapel Hill, TN, United is a leading provider of advanced communications services in Middle Tennessee, providing residents and businesses with high-speed Internet, digital TV and phone service. United operates a state-of-the art fiber optic network and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has joined with the Middle Tennessee Electric Membership Cooperative to provide broadband to their members in Cannon, Rutherford, Wilson counties, and United continues to provide services to its customers in Marshall, Bedford, Franklin, and Williamson counties.

UNITED COMMUNICATION’S MISSION:

We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

UNITED COMMUNICATION’S VALUES:

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises, and do the right thing even when no one is watching.
• Driven – we serve to win customers.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
United Communications has no vaccine or mask requirements for employees.

Experience:

• Marketing: 6 years (Preferred)

Work Location: One location