The Onboarding Specialist will ensure that all our clients are onboarded successfully and have ongoing success with the TVSquared platform. This person will be responsible for also registration and sign-up verification, implementing our tracking pixels, portal set-up, and portal QA. The position is based in the US but we are all working from home for the foreseeable future. A home-based position will be considered for the right candidate. You will have regular contact with the teams in the US and UK.
What You Will Do:
ADVantage portal setup, including user logins and permissions
ADVantage portal configuration and QA
Setting lag window
Uploading post logs
Confirming response pixel is placed (running web scraper)
Perform tag volume confirmations with clients (both response and KPI)
Assist in flat file uploads (response) and troubleshooting
Setting up MMP (mobile measurement partner) integrations
Setting up KPIs (smart actions or action tags)
Create standard templated dashboards
Channel mapping (for DDL clients)
Identifying opportunities to improve client onboarding through improved manual processes or automation.
Keeping up to date with product developments and learning new things every day.
What You Will Need:
Previous client engagement experience, ideally in a support or consultancy style environment.
Outstanding oral and written communication skills, especially when it comes to speaking with clients over the phone
Excellent organizational skills and being able to juggle multiple tasks simultaneously whilst being able to prioritize in a meaningful way.
Expert attention to detail.
Experience with Salesforce, Jira, Confluence, and Asana is a plus.
What We Offer:
You will be part of an innovative global team in an exciting and fast-growing company
PTO
Employee Assistance Program
Medical Benefits
401k
Udemy – unlimited access to the learning platform
#LI-BR1
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.
Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We’re committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.
If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> It’s rewarding to work in a company where people truly BELIEVE and have a passion...
Apply For This JobFull Job Description Responsibilities The Department of Emergency Medicine is looking for a motivated Academic Personnel Coordinator to assist in...
Apply For This JobSystems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of...
Apply For This JobJob Description Responsibilities: The Human Resources Intern will assist the Human Resource department with a wide range of projects and...
Apply For This JobJob Description Express Employment Professionals of Littleton is currently searching for an Employment Specialist to join our team and help...
Apply For This JobJob Details Full-time$60,000 a year5 hours ago Benefits Health savings account Dental insurance Health insurance 401(k) Disability insurance Qualifications Microsoft...
Apply For This Job